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High User Satisfaction Marks Success of IRS Direct File Pilot
Wrap-Up: 04
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The IRS Direct File pilot program exceeded its goal, with over 140,000 taxpayers successfully filing for free and saving an estimated $5.6 million in tax preparation fees. The program, part of President Biden’s Inflation Reduction Act, received high user satisfaction, with 90% rating their experience as “Excellent” or “Above Average.” Users claimed over $90 million in refunds, and the system’s live-chat feature had a one-minute average wait time. The IRS will review the pilot’s results to decide on the program’s future. The program highlights the potential for significant cost savings and improved accessibility.
Civic designers are crucial in service design because they create intuitive and user-centered solutions that enhance the overall experience and effectiveness of the service. Government services need to work correctly because they ensure the efficient and fair delivery of essential resources and support to citizens.
ARTICLES
5 Key Takeaways:
Develop a distinct visual identity for government agencies to enhance public recognition.
Employ graphic design to articulate the mission and services of public institutions effectively.
Address and overcome challenges in the workplace, including promoting diversity and combating sexism.
Draw on successful branding practices from the corporate sector to inform government branding strategies.
Look towards future projects with the aim of making a lasting impact through design.
BOOKS
Good Services This book will tell you how to design a service that your users can find, understand and use without having to ask for help. | Palaces for the People Klinenberg examines how social infrastructure, or public spaces where individuals come into contact with one another, shapes the way people interact and can help mitigate a variety of social problems. |
PROJECTS
RESOURCES
EVENTS
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