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Why Diacritical Marks Are a Service Design Issue
Issue 012

Your name is your first interface with the world. When systems strip away its meaning, they fail the people they’re built to serve. This is a reminder that even the smallest details, like an accent mark or tilde, carry deep significance in how people experience public services. Names are not just data points; they are identity, culture, and belonging.
That’s why Assemblywoman Blanca Pacheco’s Identity Integrity Act (AB 64) matters. By allowing diacritical marks on California’s vital records, the bill pushes our public systems to correct a longstanding design flaw that has erased the nuances of people’s names for nearly four decades. For those of us designing services, it’s a clear mandate: build with cultural accuracy, respect, and inclusion in mind, because true service design starts with getting people’s names right.
–Robert 🤝
ARTICLES
BOOKS
Power to the Public: The Promise of Public Interest Technology As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time―from pandemics and global warming to social media warfare. | Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It As designers, we need to see ourselves as gatekeepers of what we are bringing into the world, and what we choose not to bring into the world. Design is a craft with responsibility. |
DESIGNER SPOTLIGHT
![]() Jesus Flores Rodriguez | What do you enjoy most about working in the public sector? What has been your favorite project you have worked on? Share a design insight, book, creative influences, podcast, or favorite design tool. |
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The Civic Designer is a newsletter dedicated to exploring the impact of Civic Design. It is a collection of curated stories and resources designed to inspire and educate designers and public sector communicators who are passionate about shaping the public sphere and empowering our communities.
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